Last Updated: 10 October 2026
At Mini Joy, every little creation is made with care. We want you to be happy with your purchase. If something goes wrong with your order, we’re here to help.
1. Return Eligibility
For eligible non-customised products, customers may request a return within [X DAYS] of delivery, subject to the conditions below.
For change-of-mind returns, the product should be unused, undamaged, complete, and accompanied by its original accessories and available packaging.
Return eligibility and any applicable costs will be communicated before purchase and handled in accordance with applicable consumer protection laws.
2. Damaged, Defective or Incorrect Products
If your product arrives damaged, is defective, is materially different from its description, or is not the item you ordered, please contact us promptly.
We recommend contacting us within 48 hours of delivery where possible, with:
- Your order number.
- A description of the problem.
- Clear photographs or a short video, where available.
- Photographs of the shipping package, where relevant.
The 48-hour reporting period is a recommendation for faster investigation and does not remove any rights or remedies available under applicable law.
After reviewing the issue, we will provide an appropriate remedy, which may include repair, replacement, refund, or another legally appropriate resolution.
3. Normal 3D-Printing Characteristics
3D-printed products may have minor layer lines, subtle surface patterns, or slight colour differences arising from manufacturing.
Such characteristics are not automatically defects when they fall within the disclosed product description and do not affect the intended functionality or material appearance of the product.
Significant manufacturing defects or products that do not conform to their description remain eligible for applicable remedies.
4. Customised & Made-to-Order Items
Personalised or made-to-order products are generally not eligible for discretionary change-of-mind returns after production has started.
However, this exclusion does not apply to valid claims relating to defects, incorrect products, damage, or other rights protected by applicable law.
5. Items Not Eligible for Discretionary Returns
Subject to applicable consumer rights, we may decline change-of-mind returns for:
- Personalised or specially commissioned products.
- Products damaged after delivery through misuse or accidental breakage.
- Items modified, repainted, or altered by the customer.
- Items missing significant components because of post-delivery handling.
- Other products clearly identified as non-returnable before purchase, where lawful.
6. How to Request a Return
- Email [SUPPORT EMAIL] with your order number.
- Explain the reason for the return and attach supporting photographs if relevant.
- Our team will review your request and provide instructions.
- If a physical return is necessary, ship the product only after receiving the return instructions.
Please do not send products to an address without first confirming the correct return location.
7. Return Shipping Charges
For verified defective, damaged, or incorrectly supplied products, Mini Joy will arrange or bear reasonable return shipping costs where required by law or the agreed resolution.
For voluntary change-of-mind returns, the return shipping responsibility is [INSERT YOUR ACTUAL RETURN SHIPPING RULE]. This will be communicated clearly before the return is arranged.
8. Refund Processing
Once a refund is approved, Mini Joy will initiate it within [X BUSINESS DAYS], or sooner where required by law.
Refunds will normally be made to the original payment method unless another lawful method is agreed upon.
The time for the refunded amount to appear in your account may depend on your bank or payment provider.
Any deductions must be lawful and clearly disclosed.
9. Replacements & Exchanges
Where a replacement is appropriate, we will confirm availability and an estimated dispatch timeline.
If an identical replacement is unavailable, we will discuss an appropriate alternative, including a refund where applicable.
10. Missing or Undelivered Orders
If your parcel is missing, incorrectly delivered, or not received, please contact our support team. We will investigate with the shipping partner and provide an appropriate resolution based on the circumstances and applicable law.
11. Contact Us
Mini Joy Customer Support
Email: support@minijoy.in
Phone: +91-7014863620
Website: minijoy.in