Last Updated: 10 October 2026
At Mini Joy, we understand that plans can change. This policy explains how order cancellations are handled.
1. Cancelling an Order
If you wish to cancel your order, please contact us at [SUPPORT EMAIL] as soon as possible with your order number.
Cancellation requests are reviewed according to the order’s current processing, production, and shipping status.
2. Orders Not Yet Processed
Orders that have not entered production, packing, or dispatch may generally be cancelled, subject to the order type and any clearly disclosed conditions.
If an eligible prepaid order is cancelled, the appropriate refund will be initiated.
3. Made-to-Order & Custom Products
Some Mini Joy products are 3D-printed, painted, personalised, or otherwise prepared specifically for a customer.
For such products, cancellation may not be possible once manufacturing or customisation has started, provided this condition was disclosed before purchase.
This restriction does not remove any right to a remedy where the goods are defective, incorrectly supplied, or otherwise fail to meet legal requirements.
4. Orders Already Dispatched
Once an order has been dispatched, we may be unable to stop delivery.
In such cases, please contact us to discuss any return options available under our Refund & Return Policy.
5. Cancellation by Mini Joy
In exceptional circumstances, Mini Joy may need to cancel an order because of product unavailability, payment verification issues, delivery limitations, or other legitimate reasons.
If we cancel a prepaid order that cannot be fulfilled, we will arrange an appropriate refund.
6. Cancellation Refunds
Approved cancellation refunds will normally be initiated within [X BUSINESS DAYS], or sooner where required by law.
The time taken for funds to reflect in your account may depend on your payment provider.
7. Contact
Mini Joy Customer Support
Email: support@minijoy.in
Phone: +91-7014863620
Website: minijoy.in